ROYAL ON THE PARK COVID SAFE PLAN

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We are dedicated to keeping you safe. Walnut Restaurant and Royal on the Park Hotel & Suites is a CovidSafe Accredited Business, awarded by the Queensland Tourism Industry Council (QTIC). 

OUR PRACTICES

  • No staff members are allowed onsite who have signs of cold or flu symptoms. All unwell staff members must seek medical advice, take a COVID test and have a negative result prior to returning to work

  • Staff and guests are to maintain social distancing restrictions at all times - signage in place

  • All frequent touch points are sanitised frequently

  • Hand sanitiser is available for staff and guests

  • All guests, contractors and visitors contact information is recorded for COVID contact tracing

  • Contactless payments are encouraged

RECEPTION & PUBLIC AREAS

  • Visitors and guests are encouraged to go directly to the area booked – restaurant, accommodation or meeting space. No guests are to congregate in groups in public areas

  • Physical barriers (plexiglass) are installed at counters where a high volume of interactions with customers is present

  • All pens and room keys are sanitised after each use

  • Lifts – limited to 2 persons from a different household at a time. Signage is displayed

  • Gym – maximum of 6 guests at any time - signage upon entry

  • Pool – social distancing is required. Signage upon entry

  • Spa – maximum of 4 guests at any time. Signage displayed

ACCOMMODATION

  • Rooms only serviced upon request, to minimise contact

  • New cloths and gloves are used for cleaning each room

  • All guest amenities are replaced after check out

  • All touch points in the rooms are sanitised during the room servicing and after check out

RESTAURANT & FOOD SERVICE

  • All tables are set abiding by the Qld Government regulation

  • Furniture is sanitised after each use

  • Sanitisation of all pens and laminated menus after each use

  • Staff Served Buffet operates in the Hotel as well as à la carte

  • Check in via QR code for COVID contact tracing

  • No entry into the hotel by delivery drivers

CONFERENCE & EVENTS

  • All tables are set abiding by the Qld Government regulations

  • Each guest is provided with their own provisions for the day (pens, notepads, jug water etc) – no shared items

  • No self-service buffet. Catering is served individually to each guest at their table inside the meeting space

  • All table setting are refreshed for every new group with clean cloths and provisions

  • All frequent touch points are sanitised during break times

  • Hand sanitiser is provided on entry and inside the room

  • COVID-19 Safe Industry Plans are displayed outside of each event space

COVID safe plan valid as of 15 Dec 2020
Royal on the Park Brisbane, 152 Alice Street, Brisbane, QLD 4000 Phone: +61 7 3221 3411